Straight answers

Answers about billing, setup, Ideal and other store systems, your data and the rules. Don’t see yours? Just ask us.

Billing, trial and cancellation

Can I try it before I sign up?

Yes. The live demo at rto.no-bullmarketing.com/demo walks through a sample dealer with sample data: a store page, the dashboard, leads and a campaign. No sign-up needed.

Is there a free trial?

Yes, 14 days on the plan you pick. You enter a card on Stripe's secure checkout page when you sign up. The first charge happens when the trial ends.

Cancel in Settings → Billing before the trial ends and you won't be charged.

How is billing handled?

Self-serve plans are billed monthly or yearly through Stripe. Yearly costs the same as 10 months. Your card is entered on Stripe's page, so we never see or store the full card number.

Account owners can update the card and download invoices under Settings → Billing → Manage billing.

Is there a long-term contract?

Not on self-serve plans. They renew each month or each year until you cancel.

Enterprise and No-Bull managed programs are set up under a separate written agreement. Its length and terms are spelled out before you sign.

How do I cancel?

The account owner opens Settings → Billing → Manage billing and cancels there. Your plan stays active until the end of the month or year you already paid for, then stops. Cancelling during the free trial means you're never charged.

If you'd rather talk to a person, call or email No-Bull and we'll handle it.

Can I change plans?

Yes. Plan changes aren't on the billing page yet, so email or call No-Bull and we'll switch your plan.

Setup

How long does setup take?

It depends mostly on how quickly you can pull three things from your store system: your store list, your inventory, and your customer list. Most dealers upload CSV or Excel exports. Once those are in, building a first campaign is a guided checklist.

If you'd rather not do it yourself, No-Bull can load the files and set up your first campaign with you on a call.

What do my store managers need to do?

Managers pick which approved products show on their store page, run store specials inside the budget the owner sets, and follow up on leads for their store. They only see their own stores.

Your POS and rental software

Does it connect to Ideal (VersiRent / Ideal CRM)?

Yes, through Ideal's API. Once it's switched on, it sends each new store-page lead into Ideal CRM as an opportunity, along with the campaign it came from. Every few hours it checks Ideal for closed opportunities and marks those leads rented or lost. Once a day it updates store-page products, rates and availability to match Ideal.

To switch it on, Ideal Software has to issue your company an API token and API key. You'll also need your Ideal group ID and each store's Ideal store number. Nothing is sent to Ideal until those are entered, and your No-Bull team can set it up with you.

Ideal's API doesn't share agreement or payment history. Those come from VersiRent report exports (CSV). Upload them once and we save the column matches. No-Bull can also set up a scheduled upload.

What about other POS systems?

Upload a CSV or Excel export from your POS, or your IT person or vendor can send it through our API.

Every upload is checked and previewed before anything changes, and a report shows which rows were skipped and why.

What should I export from my POS?

Customers: name, phone, email, address, and whether they agreed to texts or email. Inventory: item name, brand, category, store, quantity and weekly rate. Ideal dealers also export open and closed agreements and payments from VersiRent.

We recommend a fresh export each week so store pages and customer lists stay current.

Your data

Who owns my customer data?

You do. Your customer and inventory records stay inside your company's account. Other dealers can't see them, and store-level users only see their own stores.

Can I get my data out?

Yes. Reports download as CSV, and customer and inventory records can be read through the API. For a complete export, ask your No-Bull contact.

Texting, Facebook ads and compliance

Are texting and Facebook/Instagram ads live?

Coming next: texting and Meta ads once carrier and Meta approvals are complete. Both are built. Texting needs carrier registration (A2P 10DLC) for your business first. Facebook and Instagram ads need Meta's approval. Each is switched on per dealer once that's done.

Live today: store pages, QR codes and tracked links, email with owner approval, radio/TV/print tracking and brand kits.

How do you handle text-message consent (TCPA)?

Store pages ask for text and email permission with separate checkboxes that start unchecked. The wording names your company, says consent isn't required to rent, and explains STOP and HELP.

When texting is switched on, texts only go to customers who opted in and aren't on your suppression list. Replies of STOP are recorded as opt-outs.

Carrier registration (A2P 10DLC) can take days to weeks.

Will texts go out at night?

No. Once texting is live, texts are held until 8am–9pm in the customer's local time (8am–8pm for Florida, Oklahoma, Maryland, and when the state isn't known). Held texts are sent later, not dropped. There is also a weekly limit on marketing texts per person, which you can set.

What about Facebook and Instagram rules for financial ads?

Meta treats rent-to-own ads as a Financial Products and Services special ad category. That limits targeting: no ZIP-code targeting, a minimum 15-mile radius, no age or gender targeting, and no lookalike audiences.

Ads built here always use that category and are created paused, so nothing runs until you review it.

Do you handle my state's rent-to-own disclosure rules?

Your company's required disclaimer is added to every store page and email. The exact wording each state requires is your responsibility. Have your attorney confirm it.

Nothing in this product or on this site is legal advice.

Rather ask a person?

We’re happy to help. Call +1 479-440-8309, email Support@no-bullmarketing.com, or book a call.